Warranty Terms and Conditions

BLUE CARBON

PRODUCT WARRANTY AGREEMENT

1. WARRANTY STATEMENT 

BLUE CARBON is committed to providing customers with reliable, high-quality renewable energy products designed for residential, commercial, industrial, and other applications.

This Warranty Agreement sets out the terms and conditions under which BLUE CARBON provides warranty coverage for eligible Lithium Batteries, Solar Inverters, Solar Panels, and Solar Street Lights purchased through an authorized BLUE CARBON distributor, dealer, or approved sales channel.

Subject to the terms and conditions contained in this Agreement, BLUE CARBON warrants that eligible products will be free from defects in materials and workmanship during the applicable warranty period.

This warranty is intended to provide customers with confidence when purchasing genuine BLUE CARBON products and to establish a clear process for handling legitimate warranty claims.

2. PRODUCTS COVERED

This Warranty Agreement applies to eligible genuine BLUE CARBON products, including: 

A. BLUE CARBON Lithium Batteries 

Including applicable:

·       LiFePO₄ lithium batteries

·       Residential energy storage batteries

·       Commercial energy storage batteries

·       Industrial energy storage batteries

·       Rack-mounted batteries

·       Wall-mounted batteries

·       Other BLUE CARBON lithium battery models

 B. BLUE CARBON Solar Inverters 

Including applicable:

·       Hybrid inverters

·       Off-grid inverters

·       Solar inverters

·       Energy storage inverters

·       Other eligible BLUE CARBON inverter models

C. BLUE CARBON Solar Panels 

Including applicable:

·       Monocrystalline solar panels

·       Bifacial solar panels

·       Other eligible BLUE CARBON photovoltaic modules

D. BLUE CARBON Solar Street Lights

Including applicable:

·       All-in-one integrated solar street lights

·       Solar LED Street lights

·       Applicable solar lighting systems

·       Other eligible BLUE CARBON solar lighting products

The exact warranty period applicable to a product shall be determined by the product model, purchase documentation, warranty certificate, and/or applicable BLUE CARBON warranty policy in effect at the date of purchase.

3. WARRANTY PERIOD

The warranty period begins on the date of purchase stated on the original invoice, receipt, or other valid proof of purchase, unless otherwise specified in writing by BLUE CARBON.

Recommended Warranty Schedule

For lithium batteries, any stated performance warranty, cycle-life warranty, capacity-retention warranty, or throughput limitation shall be governed by the specific product warranty documentation.

 4. LITHIUM BATTERY WARRANTY

BLUE CARBON lithium batteries are designed for long-term energy storage applications.

 Where applicable, the battery warranty covers manufacturing defects affecting:

·       Battery cells

·       Battery management system (BMS)

·       Internal electrical connections

·       Factory-installed electronic components

·       Manufacturing workmanship

The warranty does not mean that the battery will maintain its original capacity indefinitely. Battery capacity naturally changes with usage, age, operating temperature, depth of discharge, charging conditions, and other factors.

Where a capacity-retention warranty applies, the applicable minimum capacity threshold shall be stated in the product-specific warranty documentation.

 5. LITHIUM BATTERY OPERATING REQUIREMENTS

 To remain eligible for warranty coverage, the customer must operate the battery according to BLUE CARBON’s technical specifications. 

The customer must:

1.      Use a compatible inverter or charger.

2.      Follow the recommended charging voltage and current.

3.      Follow the recommended discharge limits.

4.      Avoid unauthorized modification of the battery.

5.      Avoid exposure to prohibited environmental conditions.

6.      Maintain appropriate operating temperatures.

7.      Ensure correct installation.

8.      Ensure appropriate ventilation and installation clearance where required.

9.      Avoid physical damage to the battery.

10.  Follow the applicable battery user manual.

 Where BMS communication is required, the battery should be connected to a compatible inverter using the recommended communication method and configuration.

 6. SOLAR INVERTER WARRANTY 

BLUE CARBON warrants eligible solar inverters against manufacturing defects in materials and workmanship during the applicable warranty period.

 Coverage may include defects involving:

·       Internal electronic components

·       Control boards

·       Factory-installed power components

·       Display/control interfaces

·       Manufacturing workmanship

·       The inverter must be installed, configured, and operated according to the manufacturer's specifications.

·       Warranty coverage may be affected if the inverter is:

·       Incorrectly sized

·       Incorrectly installed

·       Connected to incompatible batteries

·       Connected to an unsuitable PV array

·       Subjected to electrical conditions outside its specifications

·       Modified without authorization

 7. SOLAR PANEL WARRANTY 

BLUE CARBON solar panels are warranted against manufacturing defects in materials and workmanship in accordance with the applicable product warranty.

 Solar panel warranty coverage may include defects affecting:

·       Photovoltaic module construction

·       Factory-installed components

·       Electrical connections

·       Manufacturing workmanship

Where applicable, a separate Product Warranty may apply. 

Product Warranty: 15 years
Life Span  : 25 years

 8. SOLAR STREET LIGHT WARRANTY

 BLUE CARBON solar street lights are warranted against manufacturing defects during the applicable warranty period.

 Depending on the model, warranty coverage may include:

·       Solar photovoltaic module

·       LED lighting system

·       Controller

·       Battery

·       Internal wiring

·       Factory-installed electronics

·       Manufacturing defects

The warranty period and coverage may differ between the individual components of an integrated solar streetlight.

The customer must ensure that the streetlight is properly installed and operated according to BLUE CARBON specifications.

 9. WARRANTY CLAIM REQUIREMENTS

To submit a warranty claim, the customer should provide:

·       Original purchase invoice or receipt.

·       Warranty certificate, where applicable.

·       Product model number.

·       Product serial number.

·       Date of purchase.

·       Description of the problem.

·       Photographs or videos showing the alleged defect where requested.

·       Installation details, where applicable.

·       Relevant system information, including inverter and battery configuration where applicable.

·       Any diagnostic information requested by BLUE CARBON.

BLUE CARBON reserves the right to request additional information reasonably necessary to assess a warranty claim.

 10. WARRANTY CLAIM PROCESS

The customer should first contact the authorized BLUE CARBON dealer, distributor, installer, or BLUE CARBON customer support channel.

 The warranty process may include: 

Step 1 -Claim Registration

The customer submits the warranty claim and supporting documentation.

Step 2 -Initial Assessment

BLUE CARBON or its authorized representative reviews the information and may conduct preliminary troubleshooting.

Step 3 -Technical Diagnosis

Where necessary, the product may be inspected by an authorized technician.

Step 4 -Warranty Determination

BLUE CARBON determines whether the reported issue is covered by the applicable warranty. 

Step 5 -Resolution

Where a claim is approved, BLUE CARBON may, subject to the applicable warranty terms:

·       Repair the product;

·       Replace the defective component;

·       Replace the product;

·       Provide an equivalent or substantially equivalent product; or

·       Provide another remedy permitted under the applicable warranty policy and law. 

11. WARRANTY EXCLUSIONS

This warranty does not cover damage caused by circumstances outside normal manufacturing defects, including but not limited to: 

Physical Damage

·       Dropping

·       Crushing

·       Impact

·       Broken casing

·       Vandalism

·       Improper handling 

Incorrect Installation

·       Incorrect wiring

·       Incorrect polarity

·       Improper cable sizing

·       Incorrect grounding/earthing

·       Improper mounting

·       Installation by an unauthorized or unqualified person where such installation is required to be professionally performed 

Electrical Damage

·       Lightning

·       Surge

·       Overvoltage

·       Undervoltage

·       Short circuit

·       Incorrect electrical connection

·       Grid abnormalities beyond product specifications 

Environmental Damage

·       Flooding

·       Fire

·       Excessive humidity

·       Corrosive environments

·       Saltwater exposure

·       Excessive dust where applicable

·       Extreme temperatures outside specified operating limits

 Unauthorized Modification

Warranty coverage may be void where a product has been:

·       Opened without authorization

·       Modified

·       Repaired by an unauthorized technician

·       Reconfigured outside manufacturer specifications

·       Fitted with unauthorized components

 12. BATTERY-SPECIFIC EXCLUSIONS

Lithium battery warranty coverage does not normally cover degradation caused solely by normal aging and expected battery cycling, provided the battery remains within the manufacturer's specified performance limits. 

Warranty coverage may be excluded where damage results from:

·       Incorrect charging parameters

·       Excessive charging current

·       Excessive discharge current

·       Operation beyond specified voltage limits

·       Unauthorized parallel connection

·       Incorrect series connection

·       Incompatible inverter

·       Incorrect BMS configuration

·       Unauthorized battery opening

·       Physical damage

·       Water ingress

·       Fire

·       Improper storage

 13. SOLAR PANEL-SPECIFIC EXCLUSIONS 

Solar panel warranty coverage does not normally include damage caused by:

·       Improper transportation

·       Improper handling

·       Incorrect installation

·       Unauthorized modification

·       Broken glass caused by impact

·       Improper mounting

·       Excessive mechanical stress

·       Improper cleaning methods

·       Chemical exposure

·       Environmental conditions beyond the panel's specifications

Normal visual changes that do not affect the panel's electrical performance may not constitute a warranty defect.

 14. SOLAR STREET LIGHT-SPECIFIC EXCLUSIONS 

Solar street light warranty coverage may not apply to damage resulting from:

·       Incorrect pole installation

·       Improper mounting

·       Physical impact

·       Vandalism

·       Theft

·       Water ingress caused by improper installation

·       Unauthorized modification

·       Incorrect wiring

Extreme environmental conditions outside specifications

Damage caused by external electrical equipment

 15. INSTALLATION REQUIREMENTS

For optimal product performance, customers are strongly advised to use qualified and experienced solar installation professionals.

 The installer must ensure:

·       Correct system sizing

·       Correct cable selection

·       Correct polarity

·       Proper earthing

·       Appropriate surge protection

·       Correct inverter configuration

·       Correct battery configuration

·       Correct PV array configuration

·       Compliance with applicable electrical standards

 Poor installation can negatively affect product performance and may invalidate warranty coverage where the damage results from the installation.

 16. PARALLEL AND MULTIPLE BATTERY CONNECTIONS

 Where multiple lithium batteries are connected in parallel or another supported configuration, the connection must comply with BLUE CARBON's technical requirements.

 The installer must ensure:

·       Compatible battery models

·       Compatible firmware where applicable

·       Correct cable sizing

·       Proper battery balancing

·       Correct BMS communication

·       Correct inverter configuration

·       Approved connection method

 Unauthorized or improperly configured battery connections may invalidate the warranty for resulting damage.

 17. PRODUCT REPLACEMENT

 If BLUE CARBON determines that a product is defective and covered under warranty, BLUE CARBON may repair or replace the product or defective component at its discretion, subject to applicable law and the specific warranty terms.

 A replacement product may be:

·       New;

·       Refurbished to an equivalent standard; or

·       A substantially equivalent current model.

 Where a replacement model is provided because the original model is no longer available, specifications may differ from the original model provided that the replacement is reasonably equivalent.

 18. TRANSPORTATION AND LOGISTICS

 The responsibility for transportation of a defective product during a warranty claim shall be determined according to BLUE CARBON's applicable warranty policy.

 The customer will be responsible for delivering the product to the designated warranty service location.

 BLUE CARBON may specify approved logistics arrangements for certain warranty claims.

 19. WARRANTY TRANSFER

 Unless otherwise stated in the applicable product warranty, the warranty applies to the original purchaser and may not automatically transfer to a subsequent owner.

 Any warranty transfer must be approved by BLUE CARBON in writing.

 20. WARRANTY VOID CONDITIONS

 Warranty coverage may be considered void where:

·       The serial number has been removed or altered.

·       The product has been tampered with.

·       The product has been opened without authorization.

·       Unauthorized repairs have been performed.

·       Counterfeit or unauthorized components have been installed.

·       The product has been intentionally misused.

·       The product has been operated outside its specified limits.

·       False information has been provided during a warranty claim.

 21. CUSTOMER RESPONSIBILITIES

 The customer is responsible for:

·       Providing proof of purchase.

·       Installing the product correctly.

·       Operating the product according to the user manual.

·       Maintaining the system appropriately.

·       Protecting the equipment from avoidable damage.

·       Reporting suspected defects promptly.

·       Allowing authorized technicians reasonable access for inspection where necessary.

 22. LIMITATION OF WARRANTY

To the extent permitted by applicable law, this warranty covers the product itself and does not automatically cover indirect or consequential losses arising from product failure.

 Such losses may include:

·       Loss of business

·       Loss of revenue

·       Loss of production

·       Loss of stored energy

·       Loss of data

·       Loss of use

·       Other consequential damages

·       Any limitation of liability must be interpreted subject to mandatory rights and remedies available to consumers under applicable Nigerian law.

 23. NO UNAUTHORIZED WARRANTY MODIFICATIONS

No employee, dealer, installer, distributor, or third party may alter, extend, or modify this warranty unless authorized by BLUE CARBON in writing.

 Any additional warranty promised by an unauthorized party shall not automatically constitute a BLUE CARBON warranty.

24. GENUINE BLUE CARBON PRODUCTS

 Warranty coverage applies only to genuine BLUE CARBON products purchased through our Lagos main distribution center or otherwise recognized by BLUE CARBON as eligible for warranty support.

Customers are strongly encouraged to verify product authenticity before purchase.

Official Website: bluecarbon.ng

Customers should exercise caution when purchasing products from unauthorized sellers, impersonators, or fraudulent websites and social media accounts.

 25. GOVERNING LAW

 This Warranty Agreement shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, subject to applicable consumer protection and other mandatory laws.

Any dispute relating to this Warranty Agreement should first be addressed through good-faith discussions between the parties.

Where a dispute cannot be resolved amicably, it may be referred to the appropriate dispute-resolution mechanism or court having jurisdiction.

 26. IMPORTANT NOTICE

This warranty is a product warranty and does not replace the technical specifications, installation manual, safety instructions, or product-specific warranty documentation.

 Customers should carefully read all applicable product documentation before installation and operation.

 Warranty periods and performance guarantees may vary between product models. The warranty period printed on the applicable product warranty certificate or officially issued product documentation shall prevail where it differs from a general product category description.

 27. CUSTOMER ACKNOWLEDGEMENT

By purchasing or accepting a BLUE CARBON product, the customer acknowledges that they have been advised to:

Read the product manual.

Follow installation requirements.

Use qualified installers.

Follow battery charging and discharging requirements.

Use compatible equipment.

Maintain appropriate operating conditions.

Retain proof of purchase.

Retain the warranty certificate.