Support Policy
Support Policy
1. Contact Information:
For support inquiries related to our solar, inverter, and related products, please reach out to our customer support team at enquires@bluecarbon.ng or 09042103985.
2. Support Hours:
Our customer support team is available 7 days a week to assist you with any product-related questions, concerns, or technical issues.
3. Response Time:
We strive to respond to all support inquiries within 1hr, but please allow for variations during peak times.
4. Scope of Support:
Our support team is here to assist with product-related inquiries, troubleshooting, and guidance on product usage. For issues beyond the scope of our products, we may provide general advice or direct you to relevant resources.
5. Warranty Information:
Please refer to our product warranty information for details on coverage, terms, and conditions.
6. Support Channels:
Support is primarily provided through email or phone. We may also offer additional support resources such as FAQs or community forums on our website or social media platforms.
7. Updates and Notifications:
Stay informed about product updates, announcements, and support-related information by subscribing to our newsletter or checking our website regularly.
8. Feedback:
We value your feedback to improve our products and support services. Feel free to share your thoughts or suggestions with us at enquires@bluecarbon.ng.
Thank you for choosing BlueCarbon. We are committed to providing excellent support for your renewable energy needs.
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